Returns
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Refunds are based on each individual promoter or venue refund policy. Once your refund request has
been approved, we will send you an email to notify you that we have received your refund request. We
will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied
to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit
card company, it may take some time before your refund is officially posted. Next contact your bank.
There is often some processing time before a refund is posted. If you’ve done all of this and you
still have not received your refund yet, please contact us at tickets@outertix.com.
Shipping
To return your product, you should mail your product to:
4222 Fowler St., Unit 2, Fort Myers, FL, 33901, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from
your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may
vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or
purchasing shipping insurance. We don’t guarantee that we will receive your returned item.